Kaizen Support Desk

Create Ticket

Start a new request for account, billing, or technical support.

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Track Ticket

Check the status of an existing request with your reference code.

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Account Recovery

Reset access if you cannot sign in, or request a verification call-back.

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Book a Callback

Schedule a call with a Kaizen support specialist at a time that suits you.

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Frequently Asked Questions

Quick answers to the questions Kaizen members ask most.

Updated weekly

Click the "Create Ticket" button, share as much detail as possible, and you will receive a confirmation email with your reference number.

Please include your membership ID (if available), a short summary, screenshots if relevant, and when the issue started.

Upload files through the “Add Documents” option inside your audit record. We automatically encrypt uploads at rest, and they remain linked to the audit history.

We aim to reply to urgent issues within 2 business hours and to general enquiries within one business day.

Yes. Use the "Track Ticket" option with your reference code to see the latest updates and estimated resolution time.

Submit a ticket with the subject "Audit extension" and include the audit ID, the current milestone, and the reason you need extra time so we can review quickly.

Use the “Account Recovery” shortcut below to reset access, or raise an urgent ticket so we can verify your identity and re-enable your login.

Live chat is available Monday to Friday from 9am–5pm GMT for active members.

Ticketing at a glance

Use your reference code to see updates, notes, and ETA for your requests.

Response target 2h for urgent issues

Average resolution 1.2 business days

Coverage Monday–Friday, 9am–5pm GMT

Live chat Instant for active members

Need to speak now?

Use the express options below to reach a human for urgent cases.

Call Support · 0330 223 6278 Email Priority Book Live Chat

Certification roadmap

The essential checkpoints assessors follow to stay accredited and compliant.

1. Registration

Confirm membership profile, primary discipline, and governance contacts.

Access: Open registration

2. Evidence collection

Collect site photos, calculations, and supporting documents. Follow the evidence naming rules below.

3. Quality review

Run the audit quality checklist before submission to reduce returns.

4. Submission & verification

Submit through your audit dashboard. Verification updates appear in your ticket timeline.

5. Certification

Receive certificates and governance notifications once the verification step passes.

6. Escalation path

Flag blockers, evidence disputes, or appeals with an “Escalation” subject line to prioritise routing.

Self-serve resources

Guides and shortcuts tailored for assessors and auditors.

Ready to download

Certification roadmap

Step-by-step milestones for first-time Kaizen Certification applicants.

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Evidence guidelines

Accepted file formats, naming conventions, and secure upload tips.

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Audit quality checklist

Pre-submit checks to avoid returns and minimise rework.

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Policy library

Access the latest Code of Conduct, Data Protection, and Complaints policy.

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Training & CPD

CPD booking links, certificate retrieval, and completion guidance.

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Escalation playbook

How to flag blockers, evidence disputes, or time-sensitive appeals.

Open page

Audit quality checklist

Use this before submitting to reduce rework and keep your certification timeline on track.

All evidence files are named with audit ID and location, and sensitive data is redacted.
Photos clearly show measurement points and contain timestamped EXIF data where possible.
Any variances from design calculations are annotated with a short note in the submission.
Third-party reports are attached in PDF format and include verifier contact details.
Member contact and billing details are up to date prior to submission.

Account recovery

Locked out or forgot credentials? Choose the quickest route back in.

Reset via email Call and verify · 0330 223 6278